Términos y condiciones
Atención al cliente
At Little Big Shop, your peace of mind is our top priority. We are fully committed to providing you with a seamless, reliable and delightful shopping experience from the moment you browse our collections to the day your package arrives.
Whether you have a question about sizing, need assistance with an order, or simply want to share your feedback, our dedicated support team is always here to help.
How We Can Assist You
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Help & Support: Find quick answers to delivery times, shipping costs, and general enquiries in our comprehensive FAQs.
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Easy Returns & Exchanges: We want you to love your purchase. If something isn't quite right, our hassle-free return policy ensures a smooth process.
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Secure Shopping: Shop with total confidence. Your personal data and payment details are always protected with advanced encryption technology.
Privacy & Safety
We are deeply committed to protecting your privacy and ensuring the highest level of security for your personal data. In strict compliance with the UK GDPR and the Data Protection Act 2018, this policy outlines how we collect, use, and safeguard your information so you can shop with absolute peace of mind.
1. Data Collection & Use
We only collect the essential information required to process your orders and enhance your shopping experience. This includes:
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Personal Details: Your name, billing and delivery addresses, email, and phone number for shipping and customer service updates.
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Browsing Data: Information about how you interact with our website to help us optimise our service and tailor our collections to your preferences.
We act as the Data Controller for your information and strictly never sell or share your personal data with third parties for marketing purposes.
2. Secure Payments & Encryption
Your financial security is our utmost priority.
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All transactions are processed through secure, fully certified PCI-DSS compliant payment gateways.
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Your credit card details are completely encrypted using SSL (Secure Socket Layer) technology.
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We do not store or have access to your full payment credentials on our servers.
3. Cookies & Tracking
Our website uses cookies to remember your preferences, manage your shopping bag, and deliver a more personalised service. Upon your first visit, you will be given the choice to accept or manage your cookie preferences in compliance with UK privacy laws.
4. Your Rights under UK GDPR
As a UK resident, you retain full control over your information. Under data protection legislation, you have the following rights:
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The right to be informed about how your data is used.
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The right of access to obtain a copy of the personal data we hold about you.
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The right to rectification to correct any inaccurate information.
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The right to erasure (the 'right to be forgotten') to request the complete deletion of your details from our records.
Wholesale Inquiries
Thank you for your interest in partnering with us.
As a brand dedicated to innovating within the women’s market, we are always thrilled to collaborate with independent boutiques, premium retailers, and online stockists who share our passion for style, quality, and contemporary design.
By becoming an authorised stockist, you will gain access to our curated collections, exclusive wholesale pricing, and dedicated support to help our partnership thrive.
Why Partner With Us?
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Innovative Collections: Offer your customers forward-thinking, high-quality products designed for the modern woman.
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Competitive Margins: Benefit from attractive wholesale structures and flexible Minimum Order Quantities (MOQs) tailored to your business scale.
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Marketing Support: Gain access to our official imagery, product descriptions, and promotional assets to assist your launch and visual merchandising.
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Reliable UK Distribution: Enjoy efficient shipping and dedicated customer service directly from our UK-based team.
Payment Methods
- Tarjetas de crédito / débito
- PayPal
- Pagos fuera de línea